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Salesforce Certified Slack Administrator Sample Questions:

1. Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?

A) Create one workspace, where each product line sold has its own channel.
B) Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.
C) Create workspaces for each department and sub-department in the company.
D) Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.

2. You're a Slack admin at a nonprofit organization. You need to add a new workspace to your Slack Enterprise Grid. This workspace needs to support the fundraising efforts of the development team. It should be a place for the team to collaborate on upcoming campaigns, events, and conduct retrospectives on past efforts. You can't devote significant admin energy to managing this workspace, and most members of your org participate in fundraising efforts in some capacity.
What visibility setting should you select for this new workspace?
(Select the best answer.)

A) Hidden
B) Invite Only
C) By Request
D) Open

3. As a Workspace Owner on the Slack Business+ plan, you need to set message retention policies for your workspace. You'd like to keep important information in Slack so that employees can search for it, but there are a few channels with messages that you don't need to save for more than one month.
How should you set up your data retention policies?
(Select the best answer.)

A) Set your global message retention policies for one month, and adjust retention settings for important channels to keep everything.
B) Keep the default retention settings, but set a message retention policy of one month for channels with less important information.
C) Set the retention policy for private channels to keep everything, and set the retention policy for public channels to one month.
D) Set the retention policy for public channels to keep all messages, and allow members to determine how long they'd like to keep messages in private channels.

4. You're in charge of a Slack Enterprise Grid workspace design for your company.
Your teammates provide dozens of suggestions about how the workspaces should be created to provide the best user experience.
Which approach should you choose?
(Select the best answer.)

A) Create new workspaces instead of multi-workspace channels to reduce irrelevant noise.
B) Define organization policies to prevent workspaces from differing from corporate standards.
C) Create the minimum number of workspaces to meet your users' needs to limit context switching.
D) Ensure the workspace design is loosely defined so that it can easily change over time.

5. Medium Inc is on a Standard Slack plan and has recently hired Preethi as a contractor to take care of their food & beverage service. Preethi is on a six-month contract, supporting many teams within the food & beverage department. Each team has set up a public channel to triage requests, and Preethi is responsible for responding to these requests.
What type of workspace access would be most suitable for Preethi?

A) Multi-channel Guest with deactivation time in six months
B) Single-channel Guest with deactivation time in six months
C) Member with deactivation time in six months
D) Member with no deactivation time

Solutions: