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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer proposes a multi-step strategy to reach the ultimate goal of making Cloud Kicks a net-zero company. The first step includes analyzing emissions and integrating data-driven insights into operational planning to reduce the carbon footprint of logistics. Each subsequent step builds on prior work and increases measurable progress until the goal is reached.
Which tool should the designer use to connect short-term efforts with long-term impact goals?

A) Impact ladder
B) Project plan
C) Service blueprint

2. Cloud Kicks' design team learns of the desire for sustainable materials while co-creating personalization concepts with their West Coast influencers. Which method should the team use improve feasibility of this concept direction?

A) Run a cost benefit analysis.
B) Create a functional prototype.
C) Review and align with company V2MOM

3. A financial technology company develops an app for wealth management firms and receives initial success upon launch.
Which metric should be used to measure the longevity of the product and long-term growth potential?

A) App sales over time
B) Customer retention rate
C) Annual app downloads

4. A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?

A) As a user, I want to see trending support resources upon the first login to customer support so I
B) Unify platforms and centralize support operations to save customers time and reduce business
C) How might we save our existing customers time by preemptively serving the info they need to

5. Cloud Kicks (CK) is a company of operational excellence However, CK has a hard time bringing innovative ideas to market, because investing In unproven tactics seems risky to its leaders who are used to making decisions based on metrics.
Which approach should a strategy designer take when presenting a new product vision to this group?

A) Conduct a competitive analysis of other products in the same market as the product vision.
B) Run qualitative user research on the product vision and share key feedback with stakeholders.
C) Identify the biggest questions about the product vision and collect data on prototypes.

Solutions: