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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

A) A serviceresource can only be a member of a single Crew.
B) Capacity-based scheduling is supported for Service Crews.
C) The Preferred Resource service objective is ignored for active Crew Members.
D) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

2. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A) Configure the Resource Availability Work Rule to calculatetravel at the expense of the resourceand breaks.
B) Set Auto Schedule to True upon creation of the Service Appointment.
C) Configure Schedule Policy by modifying Work Rules and Service Objectives.
D) A straight line is used to compute the shortest distance between two locations if Street LevelRouting is enabled.
E) Default Travel Speed is used only if a different travel speed is null on the resource.

3. Service resources at universal container UC frequently work in more than one serviceterritory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers

A) Includes the match territory work rule
B) Select working location enable primary on the working territories work rule
C) Deselect workinglocation primary on the working territories work rule
D) Remove the match territory work rule

4. Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A) Use Orders and Order Products.
B) Use Work Orders and define a hierarchy.
C) Use Products and Product Families.
D) Use Assets and define a hierarchy.

5. An employee at universal container performs the role of a dispatcher and a technician Howshould a consultant configure the field service lightning to support this behavior?

A) Create one service resource and assign the relevant permission set license
B) Create one service resource and assign the technician and dispatcher role
C) Create two skills records and assign them to service resources record
D) Create two serviceresource and assign them to the employee

Solutions: