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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which component of SAP Solution Manager will help you to identify the latest software updates?

A) Implementation Content
B) Maintenance Optimizer
C) Work Center
D) Root Cause Analysis

2. A client has asked for additional functionality to be included in the product, but you know that this cannot be implemented.
What step would you take?

A) Tell the client that you have no input into product direction and cannot help him as it is out of your control.
B) Request a product enhancement, so that the message can be closed.
C) Log the issue as a bug, so that you can be sure that it will be reviewed.
D) Try to offer a workaround and set the customer expectation.

3. You receive a customer message where several issues are reported.
What will be your next step?

A) Ask your colleagues for processing this message.
B) Start message processing without contacting the customer.
C) Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
D) Ask the customer to create one message per issue.

4. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Use wild cards.
B) Use the customer Id.
C) Increase the numbers of search terms.
D) Use the search filter.

5. Which of the following deliverables is part of both Enterprise and Standard Support?

A) 24*7 support advisory interaction
B) 24*7 End-to-end Root Cause Analysis
C) SLA based delivery
D) Access to SAP Notes database

Solutions: