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WGU Principles-of-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Organizing & Organizational Structure | 20% | - Human Resource Management
- 1. Staffing, training, and performance management
- 2. Legal and ethical HR considerations
- Organizational Design
- 1. Team-based and matrix structures
- 2. Departmentalization and authority
- 3. Mechanistic vs organic structures
|
| Topic 2: Leading & Motivation | 25% | - Motivation & Communication
- 1. Interpersonal and organizational communication
- 2. Maslow, Herzberg, Expectancy theory
- 3. Conflict resolution and team dynamics
- Leadership Theories & Styles
- 1. Transformational vs transactional leadership
- 2. Trait, behavioral, and contingency theories
|
| Topic 3: Ethics, Social Responsibility & Change Management | 15% | - Ethics & Corporate Social Responsibility
- 1. Ethical decision-making frameworks
- 2. Stakeholder management and sustainability
- Managing Change & Innovation
- 1. Organizational development and innovation
- 2. Forces and resistance to change
|
| Topic 4: Planning & Strategic Management | 20% | - Decision Making
- 1. Group decision-making techniques
- 2. Rational and bounded rationality models
- Foundations of Planning
- 1. Mission, vision, and goals
- 2. SWOT analysis and strategic formulation
- 3. Strategic, tactical, and operational planning
|
| Topic 5: Controlling & Quality Management | 20% | - Control Process
- 1. Establishing standards and measuring performance
- 2. Corrective action and feedback loops
- Operations & Quality Control
- 1. Total Quality Management (TQM)
- 2. Balanced scorecard and performance metrics
|
WGU Principles of Management at Western Governors University(IAC1) Sample Questions:
1. At a university, older tenured faculty cannot be terminated regardless of their competence. This has caused conflict with younger, nontenured faculty. What is the source of conflict between older and younger faculty members? Choose 1 answer
A) Communication
B) Differing ideals
C) Structure
D) Personal variables
2. What is a core job dimension described in the Hackman and Oldham model of job design? Choose 1 answer
A) Networking
B) Quality
C) Compensation
D) Autonomy
3. A corporation listens to people who are affected by change and solicits suggestions from people throughout the organization. Which strategy is the corporation using to overcome resistance to change? Choose 1 answer
A) Education and communication
B) Participation and involvement
C) Facilitation and support
D) Negotiation and reward
4. What is a Benefit of a boundaryless organization? Choose 1 answer
A) Employees are allowed to form a union.
B) Employees may express their opinions freely.
C) Employees have access to all buildings.
D) Employees are free to apply for other positions.
5. In which situation would it be reasonable for an employer to accommodate the needs of a worker with a disability? Choose 1 answer
A) Providing a list of accommodations that the company is willing to make available to all potential employees
B) Providing a Braille keyboard for a worker who is visually impaired
C) Providing a germ-free environment for a worker participating in a bone marrow transplant program
D) Providing an environment for a mentally ill worker where the worker does not have to interact with others
Solutions:
Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |