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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users.
Which Salesforce functionality should be used?

A) Lightning Survey
B) Screen flow
C) Process Builder

2. A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support.
Which Salesforce persona does this user align with?

A) Site Admin
B) Support Manager
C) Community Manager

3. A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance.
Which activities should be considered while designing the Case Solver experience?

A) troubleshooting customer issues and logging activities
B) training other agents and editing knowledge articles
C) Viewing the status of cases and analyzing campaign metrics

4. Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster.
What is the benefit of Lightning Console Apps in this scenario for the sales representatives?

A) They can organize items in the utility bar.
B) They can complete actions with a single click.
C) They can add records to Favorites.

5. Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners. Which two points should an architect consider in this situation?
Which two point should an Architect consider in this situation?
Choose 2 answers

A) Using a temporary parking lot account to improve performance.
B) Replacing Account records ownerships massively can cause data skew.
C) Restricting the organization-sharing configurations to private.
D) Changing complex role hierarchy can cause a high level of sharing recalculation.

Solutions: