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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches der folgenden Elemente ist KEIN Ziel des Change Management-Prozesses?

A) Alle Budgets und Ausgaben werden berücksichtigt
B) Alle Änderungen an Service Assets und Configuration Items (CIs) werden im Configuration Management-System aufgezeichnet
C) Das Geschäftsrisiko wird insgesamt optimiert
D) Standardisierte Methoden und Verfahren werden zur effizienten und raschen Bearbeitung aller Änderungen verwendet

2. Wie funktioniert Problem Management mit Change Management?

A) Durch Verhandlungen mit dem Incident Management über Änderungen in der IT zur Problemlösung
B) Durch Ausgabe von RFCs für permanente Lösungen
C) Durch die Installation von Änderungen zur Behebung von Problemen
D) Indem Sie mit Benutzern zusammenarbeiten, um deren IT-Konfigurationen zu ändern

3. Welche der folgenden Aussagen ist für jeden Prozess RICHTIG?
1. Es liefert seine primären Ergebnisse an einen Kunden oder Stakeholder
2. Definiert Aktivitäten, die von einer einzelnen Funktion ausgeführt werden

A) Beides
B) Keines der oben genannten
C) nur 2
D) 1 nur

4. Verträge im Zusammenhang mit einem ausgelagerten Rechenzentrum werden von verwaltet?

A) Facility Management
B) IT-Betriebskontrolle
C) Technisches Management
D) Service Desk

5. Welcher Prozess ist für die Steuerung, Aufzeichnung und Berichterstattung der Beziehungen zu Komponenten der IT-Infrastruktur zuständig?

A) Service Level Management
B) Incident Management
C) Änderungsmanagement
D) Service Asset- und Konfigurationsmanagement

Solutions: