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Pegasystems PEGAPCSA86V1 Exam Syllabus Topics:

Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

Question 1

Identify the two requirements that are satisfied by using a data transform. (Choose two.)

A. Copy an existing order to a new case.
B. Convert integer data to text data.
C. Validate the format of a property value.
D. Display the same data on multiple user views.

Question 2

You are designing a credit transaction case type and have the following requirement:
Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the____________in the service level to 3 days.

A. goal
B. deadline
C. urgency
D. passed deadline

Question 3

A car insurance quote request requires a view for potential customers to enter information to process the request.
What are the primary considerations to make before you configure fields in the view?

A. The fields users need to see, where data is sourced from, and how users enter values
B. The fields users need to see, how users enter values, and if the fields are required
C. The fields users need to see, if the field is required, and if the fields include a date type
D. The fields users need to see, if the field is required, and where data is sourced from

Question 4

How do you indicate the progress of a case towards resolution?

A. Design intent-driven user interfaces.
B. Update the case status on the appropriate steps.
C. Configure a case notes field to capture progress information
D. Apply service levels to the assignment steps.

Question 5

A survey is sent to a customer via email .
How do you configure a solution to ensure the email includes the case ID for the survey?

A. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
B. Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.
C. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
D. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.

Solutions: