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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.
B) It allows edits to dashboard pages.
C) In includes a preview option for all standard and custom object pages.
D) It requires proper permissions to use the tools and additional permissions to edit the desired object.

2. If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A) not be able to preview your application before you publish it
B) have to contact Oracle Support for the permission to deploy your custom DCS application
C) be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D) be required to create all of your own components for the display of Engagement Cloud objects

3. Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A) Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.
B) Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
C) There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
D) Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

4. Which three types of data are included in the interaction associatedwith a normal call flow?

A) Start time of the call
B) Channel
C) Service Request create date
D) Contact name
E) Agent name

5. Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A) Themes
B) Objects
C) Exports
D) Object workflow
E) Icons
F) Reports
G) Fields
H) Roles and privileges

Solutions: