Operations-Management exam dumps

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  • Exam Code: Operations-Management
  • Exam Name: WGU Operations Management (C215, VDC2)
  • No. of Questions: 72 Questions and Answers
  • Updated: Oct 05, 2026

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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Competency 3: Process Improvement and Problem Solving- Plan-Do-Study-Act (PDSA) cycle
- Lean operations and waste elimination
- Statistical Process Control (SPC)
- Cause-and-effect diagrams (fishbone diagrams)
- Six Sigma methodology
Competency 6: Production Planning and Scheduling- Material Requirements Planning (MRP)
- Theory of Constraints (TOC)
- Aggregate planning
- Just-in-Time (JIT) and Kanban systems
- Master Production Schedule (MPS)
Competency 1: Operations Management Fundamentals- Product and service design
- Operations strategy and competitive priorities
- History and evolution of operations management
Competency 7: Forecasting- Forecast accuracy measures
- Quantitative forecasting methods (moving averages, exponential smoothing)
- Qualitative forecasting methods
Competency 5: Capacity Planning and Facility Layout- Facility layout types (process, product, cellular, fixed-position)
- Location analysis and decisions
- Capacity planning strategies
Competency 4: Supply Chain Management- Logistics and distribution
- Inventory management
- Sourcing and procurement
- Supply chain design and strategy
Competency 2: Quality Management- Malcolm Baldrige National Quality Award criteria
- Total Quality Management (TQM)
- Cost of quality (prevention, appraisal, internal/external failure)
- Quality management philosophies (Deming, Juran, Crosby)

WGU Operations Management (C215, VDC2) Sample Questions:

Which project life cycle phase includes identifying the need for a project?

  • A. Conception
  • B. Planning
  • C. Execution
  • D. Feasibility analysis
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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What are two reasons a company might be hesitant to provide overtime as a capacity-based option?
Choose 2 answers

  • A. Overtime is not a long-term solution.
  • B. Overtime is typically a 50% wage premium.
  • C. Overtime results in a buildup of excess inventory.
  • D. Overtime decreases the labor cost per unit.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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Which statement is true about capacity requirements planning (CRP)?

  • A. Each product item is individually addressed regardless of relevant holistic processes.
  • B. Human capital adequacy is analyzed for given work centers and production items.
  • C. Available capacity is compared to calculated workloads of relevant items.
  • D. Production capacity is created for future production items.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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What are two strategic objectives for every member of the supply chain?
Choose 2 answers

  • A. Finding the best distribution location
  • B. Becoming more efficient
  • C. Increasing cost effectiveness
  • D. Increasing end-customer demand
  • E. Reducing production and delivery times
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

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A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new distribution center should be located?

  • A. By using the load-distance model
  • B. By using the break-even analysis
  • C. By using the transportation method
  • D. By using the center-of-gravity approach
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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