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Nortel 920-166 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Multimedia Architecture | - System components overview
|
| Troubleshooting and Optimization | - Optimization techniques
|
| Multimedia Contact Handling | - Interaction types
|
| Installation and Configuration | - Configuration management
|
| Administration and Maintenance | - Maintenance tasks
|
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