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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. A large price increase is demanded when renewing a 3rd Party Service Contract. What should be done in this case?

A) Care Program Manager should check the existing Frame or local Agreements to see if the increase is allowed in the 3rd party contract.
B) The Logistics Coordinator should rise a new Purchase Order for the higher value.
C) CaPM should reject the offer/invoice and just order what was agreed before.
D) Care Program Manager should inform the customer about higher service fee for the coming period.

2. The Care Plan should be updated:

A) After each change to Care setup described.
B) Only after each contract change.
C) On customer request only.
D) At least once per year.

3. What is the base-line against which we track Care profit?

A) ATP.
B) Annual plan.
C) As-sold total contract profitability.
D) Previous LE.

4. Which of the Care Service Cancellation process tasks is NOT under Care Program Manager responsibility?

A) Communication of changes related to customer's HWS services through the HWS organization and collaborators.
B) Care contract closing in Contract Database.
C) Ensuring with local CLicS Key User that the Customer's users are removed from CLicS role management.
D) Identifying related 3rd party vendor support agreements.

5. What is the most relevant element to be analyzed when performing a risk analysis of the Service Level commitment with the Customer?

A) Customer Network topology.
B) Installed Base value.
C) Competitors' Service Level offering.
D) The internal NSN service delivery capability.

Solutions: