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Implement Power Virtual Agent Chatbots: 10-15%

• Configuring Entities: this section covers expertise in implementing entities in conversations as well as variables for storing data.
• Creating Chatbots: the students are required to demonstrate that they are proficient in assigning chatbots to environments; diagnosing and monitoring bot performance, topic usage, and usage; publishing & sharing chatbots.
• Configuring Topics: this domain requires your skills in creating questions, conditions, and messages; defining conversation triggers for topics; extracting topics from web pages.

Implementing Power Virtual Agents Chatbots (10-15%)

To answer the questions related to this exam topic, the learners are required to develop expertise in the following areas:

• Configuring topics (defining topic conversation triggers; creating messages, questions, conditions; extracting topics from a web page; implementing escalations, greetings, statuses, error messages; calling the Power Automate flow in order to run an action);
• Configuring entities (creating custom entities; implementing entities in conversations; implementing variables to store data).
• Creating a chatbot (assigning a chatbot to an environment; publishing a chatbot; sharing a chatbot; adding chatbots to Teams as well as other channels; monitoring and diagnosing bot usage, performance, topic usage);

Implementing Power Virtual Agents Chatbots

This topic emphasizes the knowledge of chatbots creation and configuring topics and entities. Skills measured include assigning, publishing, and sharing chatbots, handling the monitoring of bot performance, identifying topic conversation triggers, designing custom entities, etc.

Exam PL-200: Microsoft Power Platform Functional Consultant is a convenient method for Business analysts or Functional consultants to assert quality and dependable job-related skills and turn them into an asset for the Microsoft Power Platform field.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/pl-200

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