Troubleshooting Microsoft Exchange Online: MS-220 Exam


"Troubleshooting Microsoft Exchange Online", also known as MS-220 exam, is a Microsoft Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 107 Q&As to your MS-220 Exam preparation. In the MS-220 exam resources, you will cover every field and category in Microsoft 365 Certification helping to ready you for your successful Microsoft Certification.

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Total Questions: 107

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For more information about the Microsoft MS-220 Exam visit the following reference link:

Microsoft MS-220 Exam's Reference link

What are the steps to follow for the registration for the Microsoft MS-220 Exam?

The steps to follow for the registration for the Microsoft MS-220 Exam are:

  • Select your country and your preferred language.

  • Select the Prices of Exam and check Microsoft certification exams.

  • First, visit the Microsoft Learning site and click on the “Register Now” button.

  • Choose the exam you want to take from the list and click “Register Now”.

Prerequisites for Microsoft MS-220 Exam

Before taking the Microsoft MS-220 Exam, you need to be aware of its prerequisites so that you can prepare yourself accordingly. Here is a list of things that you need to know before taking the exam:

You must be a technical expert in order to take this exam. You should have experience in working with virtualization technologies such as VMware vCloud Air Network, Azure Stack, and Amazon Web Services (AWS). You should also know how to work with Office 365 and Skype for Business Online services.

You must have at least two years of experience working as a network engineer or administrator in an enterprise environment where cloud services are used on a regular basis.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Exam MS-220: Troubleshooting Microsoft Exchange Online

Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.

Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Retention Issues
  • 1. Retention policy application issues
  • 2. Retention tags and actions
  • 3. Retention age calculation
  • 4. MRM diagnostics and message properties
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. S/MIME troubleshooting
  • 2. Encryption-related mail flow rules
  • 3. Encryption and decryption issues
  • 4. External recipient access issues
  • 5. Protected message handling
- Troubleshoot Compliance Issues
  • 1. Retention policies
  • 2. eDiscovery permissions and actions
  • 3. Mailbox holds and recoverable items
  • 4. Search and purge email messages
Topic 2: Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Provisioning Issues
  • 1. Directory synchronization issues
  • 2. Domain setup and configuration
- Troubleshoot Organization-wide Settings
  • 1. Allowed file types
  • 2. Address book policies
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
- Troubleshoot Public Folder Issues
  • 1. Public folder access
  • 2. Hybrid public folder access
  • 3. Mail-enabled public folders
Topic 3: Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendaring Issues
  • 1. Calendar permissions
  • 2. Delegation issues
  • 3. Mailbox and calendar diagnostics
- Troubleshoot Calendar Sharing
  • 1. Published calendar synchronization
  • 2. External calendar sharing
- Troubleshoot Connectivity and Authentication
  • 1. Autodiscover issues
  • 2. Outlook connectivity problems
  • 3. Modern authentication issues
  • 4. Client access rules
- Troubleshoot Mobile Device Issues
  • 1. ActiveSync connectivity
  • 2. Device access rules
  • 3. Mobile synchronization logs
  • 4. ABQ list analysis
Topic 4: Troubleshoot Mail Flow Issues20-25%- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot hybrid mail flow
  • 2. Troubleshoot SMTP relay issues
  • 3. Troubleshoot DNS-related issues
  • 4. Analyze SMTP protocol logs
  • 5. Troubleshoot SMTP certificate issues
- Troubleshoot Other Mail Flow Issues
  • 1. Interpret NDR data
  • 2. Troubleshoot inbox rules
  • 3. Identify triggered transport rules
  • 4. Analyze attachment blocking rules
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Analyze mail flow rules and routing policies
  • 2. Troubleshoot delivery delays
  • 3. Review and interpret message headers
  • 4. Troubleshoot send and receive issues
  • 5. Review and interpret message trace results
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Troubleshoot anti-spam policies
  • 2. Analyze spam classifications
  • 3. Troubleshoot quarantined messages
  • 4. Validate SPF, DKIM, and DMARC
Topic 5: Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Hybrid Configuration Issues
  • 1. Hybrid mail flow issues
  • 2. Free/busy sharing issues
  • 3. Remote recipient synchronization issues
  • 4. Hybrid Configuration Wizard issues
- Troubleshoot Migration Issues
  • 1. Migration endpoint creation issues
  • 2. Slow migrations
  • 3. Move request analysis
  • 4. Public folder migration issues
  • 5. Data Consistency Score issues
  • 6. Failed migrations

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