Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版): MB-230 Exam
"Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)", also known as MB-230 exam, is a Microsoft Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 373 Q&As to your MB-230 Exam preparation. In the MB-230 exam resources, you will cover every field and category in Microsoft Dynamics 365 Certification helping to ready you for your successful Microsoft Certification.
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Microsoft MB-230: Positions and Salary
To obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, one must pass the MB-230 test and the associated exam known under the codename PL-200. With this certificate, the candidates can work as a Functional Consultant. Other job roles that are available for these individuals include a CRM Solution Architect, a Dynamics Developer, a Dynamics Technical Specialist, a Microsoft Dynamics Finance Functional Analyst, and a Pre Sales CRM Solution Architect, among others. The salary outlook for these positions is an average of $69,000 per annum.
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What is the duration, language, and format of MB-230: Microsoft Dynamics 365 Customer Service Exam
- language: English
- Number of Questions: 40 - 60 (Since Microsoft does not publish this information, the number of exam questions may change without notice.)
- Type of Questions: This test format is multiple choice.
- Passing Score 700 / 1000
- Length of Examination: 45 mins
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How to Register For Exam MB-230: Microsoft Dynamics 365 Customer Service?
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
The Microsoft MB-230 exam is designed to evaluate one’s expertise in performing specific technical tasks. These include knowledge & case management, queues, Service Level Agreements, and entitlements management, scheduling implementation, analytics management, and Omnichannel for Customer Service. The details of these objectives are highlighted below:
Knowledge Management & Cases Management: 20-25%
- Implementing Knowledge Management: The students will need to demonstrate their expertise in configuring Knowledge search control, categories & subjects, as well as Knowledge Management entities. The questions related to this subtopic will also measure competence in using Knowledge Management to solve cases and managing Knowledge article models. Besides, the individuals are required to have expertise in implementing Knowledge Search, converting cases to specific knowledge articles, and linking articles with cases.
- Configuring & Automating Cases: The examinees should gain the skills in implementing case routing rules, advanced similarity rules, update rules, as well as record creation. It also requires their competence in configuring business process flows and Status Reason transitions. Additionally, the applicants should also have the skills in customizing Case Resolution forms and capturing customer feedback with the use of Customer Voice.
- Creating & Managing Cases: This domain will measure the candidates’ skills in managing case lists, configuring cases, and implementing child/parent cases. It will also evaluate their competence in creating and searching for different case records, converting specific activities to cases, merging cases, and performing case resolutions.
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Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Connected Customer Service | 10% | - Manage Connected Customer Service scenarios
|
| Topic 2: Manage entitlements and SLAs | 15% | - Create and manage entitlements
|
| Topic 3: Manage cases and Knowledge Management | 20% | - Create and manage cases
|
| Topic 4: Implement routing | 10% | - Manage queues and routing
|
| Topic 5: Implement multi-session experiences for Customer Service | 20% | - Configure and manage Omnichannel
|
| Topic 6: Manage analytics, visualizations, and insights | 10% | - Manage insights
|
| Topic 7: Implement Microsoft Power Platform | 10% | - Configure Power Automate
|
| Topic 8: Implement scheduling | 5% | - Manage resources
|
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