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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720
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| Topic | Details |
|---|---|
Plan and Configure Microsoft Teams Phone (25-30%) | |
| Plan and design a Microsoft Teams PSTN solution | - choose an appropriate PSTN connectivity solution - identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing - identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones - plan network topology - plan for integration of Certified Contact Center solutions - plan for integration of analog and SIP devices and handsets |
| Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect | - choose between porting and acquiring numbers for Teams Calling Plans - acquire phone numbers for Teams Calling Plans from Microsoft - create a port order for Microsoft service and user numbers - create a request to convert between Microsoft service and user numbers - configure Operator Connect |
| Configure Phone policies | - install Microsoft Teams PowerShell module - design and configure a tenant dial plan - configure calling policies - configure call park policies - configure caller ID policies - configure outbound call restrictions - configure inbound call blocking - configure IP phone policies - configure routing of unassigned numbers - configure custom music on hold - configure compliance recording |
| Configure auto attendants and call queues | - design call flows for auto attendants and call queues - configure auto attendants and call queues - deploy channel-based call queues - configure resource accounts, including cloud and hybrid environments - assign licenses to the resource accounts - assign phone numbers to resource accounts - assign a resource account to an auto attendant or call queue - configure Microsoft 365 Groups for voicemail - configure holidays for auto attendants and call queues - configure custom Music-on-Hold |
| Configure audio conferencing | - choose between per-user and per-minute licensing - set a default audio conferencing bridge - configure a conference bridge number - configure a toll-free conference bridge number - deploy toll-free audio conferencing - configure communication credits for audio conferencing - configure Operator conferencing from separate providers |
| Design and configure emergency calling | - design dynamic emergency calling scenarios - define emergency locations - configure client discovery of emergency locations - configure emergency calling policies |
Optimize Network Performance (5-10%) | |
| Design network infrastructure for optimal Microsoft Teams Phone performance | - determine network readiness for Microsoft Teams - design network requirements by using the Network Planner in Microsoft Teams - perform a network analysis - design and validate local internet breakout strategy for client media optimization - design and validate VPN split tunneling - design organization QoS requirements and policies - configure Microsoft Teams QoS policies |
| Implement network topology | - configure a network topology - add WAN IPs to a network topology - add locations to a network topology - create and assign a Microsoft Teams network roaming policy |
Plan and Configure Direct Routing (15-20%) | |
| Design Direct Routing call flows | - plan and design PSTN connectivity by using Direct Routing - recommend a Session Border Controller (SBC) solution based on PSTN connectivity - recommend a multiple SBC solution based on requirements |
| Implement SIP trunking with Direct Routing | - identify configuration requirements between the SBC and Microsoft - create and configure an online PSTN gateway - create PSTN usage records - create and configure voice routes - create and configure voice routing policies - validate Direct Routing SBC connectivity - test Direct Routing connections |
| Extend a Direct Routing infrastructure | - design and configure Location Based Routing (LBR) - design and configure Local Media Optimization (LMO) - configure gateway translation rules - create a validated emergency address - configure on-network conferencing for Direct Routing |
| Deploy and maintain a Survivable Branch Appliance (SBA) | - plan and configure an SBA - assign SBA policies to users - test SBA functionality - plan for SBA and SBC maintenance and updates |
Configure and Manage Microsoft Teams Phone for Voice Users (15-20%) | |
| Enable users for Microsoft Teams Phone | - assign Teams Phone license - assign a Microsoft Teams Calling Plan license - assign user dial plans - assign numbers to users - assigning verified emergency address location - assign a calling policy to a user - assign a usage location to a user |
| Enable users for Direct Routing | - assign a voice routing policy to a user for Direct Routing - assign a number to a user by using PowerShell - enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell |
| Enable per-user calling features | - configure group call pickup - configure call delegation and call delegates - configure call forwarding - configure simultaneous ring - enable and configure audio conferencing - assign a dial-out policy |
| Migrate voice users | - validate Skype for Business hybrid configuration and connectivity - migrate users between on-premises and cloud - migrate Skype for Business Common Area Phones to Microsoft Teams - migrate Skype for Business Meeting Rooms to Microsoft Teams |
Plan and Configure Microsoft Teams Clients and Devices (5-10%) | |
| Plan and configure Microsoft Teams Phones and Teams displays | - recommend a Microsoft Teams Phone based on business and security requirements - recommend a Microsoft Teams display based on business and security requirements - assign Common Area Phone licenses to common area phones - deploy Skype for Business phones (3PIP) - deploy Microsoft Teams phones - deploy Common Area Phones - deploy Microsoft Teams displays - configure Microsoft Teams SIP Gateway - configure remote provisioning and sign-in for Android devices - update Microsoft Teams devices remotely |
| Plan and configure Microsoft Teams Rooms on Windows and Teams Rooms on Android | - recommend Microsoft Teams Rooms based on business and security requirements - manage Microsoft Teams Rooms devices - assign an audio-conferencing bridge service number to a Microsoft Teams Room - configure accounts for Microsoft Teams Rooms - define local Users & Groups on Microsoft Teams Rooms on Windows |
Monitor and Troubleshoot Microsoft Teams Phone (15-20%) | |
| Monitor Microsoft Teams Phone | - configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels - configure Power BI reports for CQD - monitor SBC health |
| Monitor and troubleshoot Microsoft Teams clients and devices | - troubleshoot Microsoft Teams client data flows by using debug logs, media logs, browser traces, and desktop logs - troubleshoot configuration profiles in Microsoft Teams - configure Notifications & alerts in Microsoft Teams admin center - monitor Microsoft Teams Rooms - troubleshoot Azure AD Sign-in issues for Microsoft Teams devices - troubleshoot user provisioning by using MCOValidationError |
| Troubleshoot call failure and call quality | - interpret Microsoft Teams media flows - troubleshoot call failures by using client logs - troubleshoot a missing dial pad - troubleshoot call failures by using the Self-help Diagnostics in Microsoft 365 Admin Center - troubleshoot tenant dial plans by using regular expressions and PowerShell - troubleshoot dynamic emergency address by using client debug logs - interpret E.164 Normalization Rules in a tenant dial plan - analyze reverse number lookup - troubleshoot Teams client media issues by using Microsoft 365 Connectivity Tool - troubleshoot calls by using Real-time Telemetry - troubleshoot calls by using Advanced Call Analytics - troubleshoot calls by using the CQD - inspect PSTN usage reports for SIP call failures - analyze QoS markers by using a network trace |
| Troubleshoot Direct Routing connectivity | - troubleshoot firewall issues for Direct Routing - troubleshoot certificate Issues for Direct Routing - troubleshoot SIP options issues for Direct Routing - investigate and diagnose calling issues by using an SBC SIP trace |
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