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Difficulty in writing ITIL Foundation Exam
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What is the duration of the ITIL Foundation Exam
- Nubmer of questions: 40
- Passing Score: 65%
- Format: Multiple choices, multiple answers
Length of Examination: 60 minutes
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ITIL v3 Foundation: Exam features
The closed-book certification test contains 40 multiple-choice questions. You need to deal with all of them within 1 hour and get more than 65% of the correct answers. This is about 26 marks out of 40 possible. To be able to answer all the questions, you need to master the main topics.
How to study the ITIL Foundation Exam
There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. ExamcollectionPass expert team recommends you to prepare some notes on these topics along with it don't forget to practice ITIL Foundation Exam exam dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks.
EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: ITIL Practices | 29% | - Key Practices
- 1. Service Desk
- 2. Information Security Management
- 3. Supplier Management
- 4. Incident Management
- 5. Change Enablement
- 6. Service Configuration Management
- 7. Release Management
- 8. Relationship Management
- 9. Deployment Management
- 10. Monitoring and Event Management
- 11. Service Level Management
- 12. IT Asset Management
- 13. Problem Management
- 14. Continual Improvement
|
| Topic 2: The ITIL Service Value System | 16% | - Service Value System Components
- 1. Guiding Principles
- 2. Governance
- 3. Service Value Chain
- 4. Practices
- 5. Continual Improvement
|
| Topic 3: The Four Dimensions of Service Management | 8% | - Four Dimensions
- 1. Organizations and People
- 2. Partners and Suppliers
- 3. Information and Technology
- 4. Value Streams and Processes
|
| Topic 4: The Service Value Chain | 10% | - Service Value Chain Activities
- 1. Obtain/Build
- 2. Improve
- 3. Plan
- 4. Engage
- 5. Design and Transition
- 6. Deliver and Support
|
| Topic 5: Key Concepts of Service Management | 22% | - Service Management Concepts
- 1. Value and Value Co-Creation
- 2. Products and Services
- 3. Service Relationships
- 4. Organizations, Service Providers, Service Consumers and Stakeholders
- 5. Outcomes, Costs and Risks
|
| Topic 6: ITIL Guiding Principles | 15% | - Guiding Principles
- 1. Keep It Simple and Practical
- 2. Focus on Value
- 3. Collaborate and Promote Visibility
- 4. Progress Iteratively with Feedback
- 5. Optimize and Automate
- 6. Start Where You Are
- 7. Think and Work Holistically
|