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How to Prepare For ITIL® Foundation Certification
Preparation Guide for ITIL® Foundation Certification
Introduction for ITIL® Foundation Certification
ITIL is a framework created by the United Kingdom government for managing IT. Within this framework, there are many certifications that are given to individuals who have achieved certain levels of knowledge in the field of ITIL. This article will be discussing one such certification exam which is known as ITIL 4 Foundation. The ITIL 4 Foundation exam is only offered once a year and it has two distinct formats: paper and online, but it can also be taken multiple times per year and each time counts as a separate certification. ITIL 4 Foundation JPN Dumps as well as ITIL 4 Foundation JPN Practice Test, contains all the exam details and will help you prepare yourself better for the certification exam.
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ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: ITIL Service Value System (SVS) | - Core components of SVS
- 1. Guiding principles
- 2. Continual improvement
- 3. Practices
- 4. Governance
- 5. Service value chain
|
| Topic 2: Key Concepts of Service Management | - Service and value creation
- 1. Service definitions (utility and warranty)
- 2. Value co-creation with stakeholders
|
| Topic 3: ITIL Practices Overview | - General management practices
- 1. Information security management
- 2. Continual improvement
- 3. Relationship management
- Technical management practices
- 1. Deployment management
- 2. Infrastructure and platform management
- Service management practices
- 1. Problem management
- 2. Service desk
- 3. Incident management
|
| Topic 4: The Four Dimensions of Service Management | - Organisations and people
- 1. Roles, responsibilities, and structure
- Value streams and processes
- 1. End-to-end service delivery workflows
- Information and technology
- 1. Information systems and knowledge management
- Partners and suppliers
- 1. External service providers and value networks
|