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ITIL ITIL-4-Foundation Deutsch Exam Syllabus Topics:
| Topic | Details |
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| Topic 1 | - Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
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| Topic 2 | - Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service-level management in this context.
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| Topic 3 | - Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.
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| Topic 4 | - ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
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Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565