Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam
Certification Provider: ISO
Corresponding Certification: ISO/IEC 20000 Lead Implementer
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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management Planning and Implementation | - Roles, responsibilities, and governance - Establishing SMS implementation plan |
| Performance Evaluation and Improvement | - Monitoring, measurement, and reporting - Continual service improvement (CSI) |
| Service Management System (SMS) Fundamentals | - ISO/IEC 20000 standard structure and principles - Scope and application of IT service management system |
| Service Lifecycle Processes | - Service design, transition, and operation - Service delivery and control processes |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
Company X restricted the access of the internal auditor of some of its documentation taking into account its confidentiality. Is this acceptable?
- A. Yes. confidential information should not be increased by internal auditors
- B. Yes. it is up to the company to determine what an internal auditor can access
- C. No. restricting the internal auditor's access to offices and documentation can negatively affect the internal audit process
Correct Answer: C 🗳️
Which of the following practices Indicates that Company A has Implemented clock synchronization?
- A. Information processing systems are coordinated according to an approved time source
- B. Suspected information security events are reported in a timely manner through an appropriate channel
- C. Logs that record activities and other relevant events are stored and analyzed
Correct Answer: A 🗳️
Which option below should be addressed in an information security policy?
- A. The complexity of information security processes and their interactions
- B. Actions to be performed after an information security incident
- C. Legal and regulatory obligations imposed upon the organization
Correct Answer: C 🗳️
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Based on scenario 9. is the action plan for treating the nonconformity related to control 8.13 Information backup valid?
- A. No. It does not allow the elimination of the reported nonconformity
- B. Yes. It allows the elimination of the detected nonconformity
- C. No. It does not describe the explicit changes of the existing backup procedure
Correct Answer: B 🗳️
Following a repotted event, an Information security event ticket has been completed and its priority has been assigned. Then, the event has been evaluated to determine If it is an information security incident, which phase of the incident management has been completed?
- A. initial assessment and decision
- B. Detection and reporting
- C. Evaluation and confirmation
Correct Answer: C 🗳️
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