IBM Enterprise Storage Technical Support: C9020-971 Exam
"IBM Enterprise Storage Technical Support", also known as C9020-971 exam, is a IBM Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 55 Q&As to your C9020-971 Exam preparation. In the C9020-971 exam resources, you will cover every field and category in Certified Specialist Certification helping to ready you for your successful IBM Certification.
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- Exam Code: C9020-971
- Exam Name: IBM Enterprise Storage Technical Support
- Certification Provider: IBM
- Corresponding Certification: Certified Specialist
- Updated: Sep 13, 2026
- No. of Questions: 55 Questions & Answers with Testing Engine
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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IBM Storage Product Overview | 20% | - IBM Spectrum Storage Suite - FlashSystem Family - XIV Storage System - DS8000 Series - Storwize / SAN Volume Controller |
| Troubleshooting and Problem Determination | 25% | - Connectivity and Path Failures - Performance Issues - Error Log Analysis - Diagnostic Tools and Utilities |
| Backup, Recovery and Data Protection | 15% | - Archive and Retention - Snapshot and FlashCopy - Replication and Mirroring |
| Maintenance and Support | 15% | - Replacement Procedures - Support Portal and Resources - Firmware and Software Upgrades |
| Installation and Configuration | 25% | - Network Connectivity and SAN Configuration - Hardware Installation - System Planning and Requirements - Software Setup and Initialization |
IBM Enterprise Storage Technical Support Sample Questions:
A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?
- A. IBM Advanced System Placement program
- B. Distributed cache
- C. Exception rebuild speed
- D. IBM Hyper-Scale
A customer is having difficulty with managing the heterogeneous storage infrastructure and tracking the performance of SAN-attached devices.
Which IBM product will resolve the customer's immediate concern?
- A. Fabric Manager
- B. IBM Spectrum Control
- C. IBM Director
- D. IBM Spectrum Virtualize
Which storage solution should you propose to a customer with a large VMware environment and one IBM System z?
- A. SONAS
- B. XIV
- C. DS88870
- D. Storwize V7000 Unified
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Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?
- A. XIV Gen3
- B. Storwize V3700
- C. IBM SAN Volume Controller built with IBM Spectrum Virtualize software
- D. DS8870
How many ports from a full 15 module XIV Storage System are recommended initially to connect to an IBM Spectrum Virtualize Controller?
- A. 12
- B. 24
- C. 16
- D. 8
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