IBM Tivoli Service Request Manager V7.1 Implementation: 000-018 Exam
"IBM Tivoli Service Request Manager V7.1 Implementation", also known as 000-018 exam, is a IBM Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 170 Q&As to your 000-018 Exam preparation. In the 000-018 exam resources, you will cover every field and category in IBM certifications I Certification helping to ready you for your successful IBM Certification.
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- Exam Code: 000-018
- Exam Name: IBM Tivoli Service Request Manager V7.1 Implementation
- Certification Provider: IBM
- Corresponding Certification: IBM certifications I
- Updated: Jul 26, 2026
- No. of Questions: 170 Questions & Answers with Testing Engine
- Download Limit: Unlimited
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IBM 000-018 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Setup and Configuration | - Environment setup and prerequisites - Installation planning and architecture |
| Operational Data Management | - Work management configuration - Service request processing |
| Service Catalog Configuration | - Service offering configuration - Catalog item setup |
| Service Desk Configuration | - Incident and request workflows - Role and security configuration |
| Integration and Extension | - Workflow and automation customization - Integration with other Tivoli components |
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