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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. PCIe cards have a maximum allowable power consumption of 25 Watts although some x16 slots support higher wattages. What is the best way to verify that the PCI slot supports the device power requirements?

A) Check the power supply for additional PCI devices with which to add additional power.
B) Search the Internet for information from anyone who has performed the same installation you are performing.
C) Check the product QuickSpecs for product support information.
D) Install the device, and see if the device works as specified.

2. All HP commercial computers come with a basic software technical support warranty of what length?

A) 180 days
B) 90 days
C) The length of the hardware warranty
D) 1 year

3. Why should you identify the model and version of the computer before performing service?

A) You might find an updated service manual for the product you are servicing, which can only be determined by searching for the exact model and version.
B) The computer model is the only important information because each component has a replacement part number.
C) The model and version together can be decoded to show you exactly what shipped in the initial configuration of the product.
D) The hardware might have changed between different versions of the same computer model.

4. Which statement is true about HP products that carry a global warranty?

A) Extended warranties are not honored outside the country or region of original purchase.
B) A product warranty may be transferred to another country or region as long as HP or an HP Authorized Service Provider (ASP) offers warranty service for the product model number.
C) Products under warranty must be serviced in the country or region where they are originally purchased, and no warranties are honored outside the country or region of original purchase.
D) Products serviced outside the country or region of original purchase are not delayed due to parts availability.

5. A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition Copy Control, on a computer, but is unable to view the protected media.
What troubleshooting steps should you take before replacing the optical drive?

A) Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.
B) Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.
C) Flash the BIOS to ensure that the latest version of HDCP is configured for the device.
D) Try reading the protected media on a standard definition device to ensure that the media is working properly.

Solutions: