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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"

A. Maintenance Kit Replacement for printers
B. Travel Services
C. HP Care Pack Services (next business day or same day
D. Accidental Damage Protection

Question 2

A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A. HP Care Pack Services
B. HP Standard Contractual Services
C. HP Accidental Damage Protection
D. HP Custom Contractual Services

Question 3

Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A. HP Care Pack Services
B. HP Priority Services
C. HP Standard Contractual Services
D. HP Custom Contractual Services

Question 4

When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?

A. One day after the HP base warranty expires
B. The date of the HP Care Pack Services purchase
C. The HP Care Pack Services registration date
D. The date of the hardware purchase

Question 5

Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?

A. HP Care Pack Services
B. HP Priority Services
C. HP Standard Contractual Services
D. HP Custom Contractual Services

Solutions: