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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
C) An authorized HP services technician arrives to repair the device onsite on the next business day.
D) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.

2. Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?

A) Data Migration Services
B) Priority Services and Configuration Services
C) Next Business Day Onsite
D) Configuration and Installation Services

3. Which portal is the global gateway for the tools and resources you need to do business with HP?

A) HP Partner First Portal
B) HP Market Pro
C) HP Sales Central
D) HP Cross Sell Solution

4. Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

A) HP Support Center
B) HP Sales Central
C) HP Cross Sell Solution
D) HP Cirrus

Solutions: