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HP Selling HP Printing and Computing Services Sample Questions:

1. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) MN Consumer Support
B) 8W Value Services
C) R10 Consumer Support
D) P6 Consumer Support

2. Which statement is true about selling services?

A) Consumers represent more than 85% of the total growth through 2014.
B) The Global Services market is not growing.
C) Consumers do not want to buy services because they are only interested in hardware.
D) Usage and Care services are less profitable than selling the hardware alone.

3. Which service protects mobile workers in many parts of the world?

A) Travel
B) Defective Media Retention
C) Mobility
D) Accidental Travel Protection

4. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
B) Partners selling HP hardware will be able to deliver their own branded services.
C) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
D) Partners start accumulating rebates with their first services sale.

5. Which statement is true about the value proposition for Small and Medium Business Services?

A) HP Contractual services are not available to small and medium business customers.
B) HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs
C) Small and medium business customers have strong IT capabilities and do not need extra services
D) HP Care Pack Services are useful only for small and medium business customers with big IT staff

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