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Genesys Cloud Certified Professional - Contact Center Administration: GCP-GC-ADM Exam
"Genesys Cloud Certified Professional - Contact Center Administration", also known as GCP-GC-ADM exam, is a Genesys Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 62 Q&As to your GCP-GC-ADM Exam preparation. In the GCP-GC-ADM exam resources, you will cover every field and category in Genesys Certified Professional Certification helping to ready you for your successful Genesys Certification.
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- USA is $61,615 per year.
- India is ₹ 146,866 per year.
- Australia is $64,353 per year.
- UK is 54,959 Euro per year.
- Canada is $80,679 per year.
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Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Telephony, Trunks & Outbound | 10% | - SIP trunks and phone configuration - Campaign and contact list setup - Outbound dialing modes |
| Architect Flows & IVR | 20% | - Inbound/outbound call flows - Prompts, menus, and self-service - Data actions and integrations |
| Reporting, Analytics & Quality Management | 10% | - Standard and custom reports - Quality evaluation and recording - Dashboards and real-time monitoring |
| Contact Center Configuration & Routing | 25% | - Wrap-up codes and after-call work - ACD processing and flow design - Queues, skills, and language routing |
| Genesys Cloud Platform Overview & Architecture | 20% | - Platform components and services - Contact center licensing models - Security and compliance fundamentals |
| User, Roles, and Permissions Management | 15% | - Agent and supervisor configuration - Organizations, divisions, and sites - Role-based access control |
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