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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?

A) Select Hours, Absences and Overtime on the Utilization Tab.
B) Select Sort by Average Utilization on the Resources Tab.
C) Select Date Resolution on the Hours Tab.
D) Select Travel Time and Breaksas skills on the Skills Tab.

2. The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment iscancelled, which users will have visibility to the record?

A) Owner of Service Appointment and members of Service Territory
B) Assigned Resources, Owner of Service Appointment and members of Service Territory
C) Assigned Resources, Qwner of Service Appointment and members of User Territory
D) Owner of Service Appointment and members of User Territory

3. Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should theConsultant take to meet these
requirements?

A) Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
B) Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
C) Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
D) Create Permission Sets and assign the Salesforce Field Service Admin PermissionSet to Service Resources.

4. AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

A) Ensure the product items are available in inventory.
B) Add the product fields to the work order layout.
C) Include the required products in the work type.
D) Create a flow to add the products to the work order.

5. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Service Urgency
B) Service DueDate
C) Customer Working Hours
D) Customer Entitlement

Solutions: