ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版): ITILSC-OSA Exam
"ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版)", also known as ITILSC-OSA exam, is a EXIN Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 26 Q&As to your ITILSC-OSA Exam preparation. In the ITILSC-OSA exam resources, you will cover every field and category in ITIL OSA Certification helping to ready you for your successful EXIN Certification.
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Exam Details
The professionals who plan to get certified need to nail the ITIL ITILSC-OSA test. It has the duration of 1.5 hours and comes with several multiple-choice questions. The pass mark is 28 on a scale of 40. The exam is given in the English, Japanese, Brazilian Portuguese, Spanish (Latin America), French, Danish, and German languages.
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ITILSC-OSA Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITILSC-OSA exam dumps will include the following topics:
- The service desk
- Access management
- Introduction to operational support and analysis
- Technology and implementation considerations
- Incident management
- Functions and Roles
- Event management
- Request fulfillment
- Problem management
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Who should take the ITILSC-OSA exam
The PeopleCert ITILSC-OSA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-OSA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-OSA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-OSA Exam then he should take this exam.
EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Desk and Technical/Application/IT Operations Management | 10% | - Technical management activities - Service desk functions and structure - Application management practices - IT operations control and facilities management |
| Event Management | 15% | - Activities and processes - Metrics and interfaces - Purpose, scope, principles |
| Technology and Implementation Considerations | 5% | - Critical success factors - Challenges and risks - Tools and automation |
| Incident Management | 20% | - Prioritization and escalation - Process flow and activities - Interfaces and KPIs - Objectives and scope |
| Request Fulfillment | 10% | - Purpose and scope - Request models and automation - Process and activities |
| Problem Management | 15% | - Proactive and reactive activities - Known errors and workarounds - Root cause analysis techniques |
| Operational Support and Analysis Principles | 15% | - Service Operation lifecycle context - Core concepts and terminology - Business value and optimization |
| Access Management | 10% | - Process steps and controls - Purpose and policies - Compliance and security |
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