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ITIL 4 Foundation: ITILFND_V4 Exam
"ITIL 4 Foundation", also known as ITILFND_V4 exam, is a EXIN Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 376 Q&As to your ITILFND_V4 Exam preparation. In the ITILFND_V4 exam resources, you will cover every field and category in EXIN ITIL Certification helping to ready you for your successful EXIN Certification.
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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the key concepts of service management | - Recall the definition of service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services |
| Topic 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Progress iteratively with feedback - Think and work holistically - Collaborate and promote visibility - Start where you are - Optimize and automate - Focus on value - Keep it simple and practical |
| Topic 3: Understand the purpose and components of the ITIL service value system | - Guiding Principles - Governance - Practices - Service Value Chain - Continual Improvement |
| Topic 4: Know the purpose and key terms of 15 ITIL practices | - Deployment Management - Supplier Management - Service Request Management - Service Desk - Service Configuration Management - Change Control - Service Level Management - Incident Management - IT Asset Management - Relationship Management - Release Management - Continual Improvement - Information Security Management - Monitoring and Event Management - Problem Management |
| Topic 5: Understand the activities of the service value chain | - Engage - Deliver & Support - Obtain/Build - Plan - Design & Transition - Improve |
| Topic 6: Understand the four dimensions of service management | - Organizations and People - Partners and Suppliers - Value Streams and Processes - Information and Technology |
EXIN ITIL 4 Foundation Sample Questions:
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?
- A. Change control
- B. Service configuration management
- C. Deployment management
- D. Release management
Correct Answer: A 🗳️
Which statement about the 'optimize and automate' guiding principle is CORRECT?
- A. Automation is best applied to non-standard tasks
- B. Activities should be automated before they are optimized
- C. Technology eliminates the need for human intervention
- D. Automation frees human resources for more complex activities
Correct Answer: D 🗳️
Which is a low risk change that has been pre-approved so that no additional authorization is needed?
- A. An emergency change
- B. A normal change
- C. A standard change
- D. A change model
Correct Answer: C 🗳️
Which is CORRECT about change authorization?
- A. A change authority is assigned each time a standard change is requested
- B. The change authority will ensure changes are authorized after they are deployed
- C. Assignment of the change authority is based on the change type and model
- D. Emergency changes are authorized by the technician making the change
Correct Answer: C 🗳️
Which service value chain activity relates with buying new products?
- A. Plan
- B. Engage
- C. Improve
- D. Obtain/build
Correct Answer: D 🗳️
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