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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

Which one of the following would NOT involve event management?

A. Intrusion detection
B. Recording and monitoring environmental conditions in the data centre
C. Monitoring the status of configuration items
D. Recording service desk staff absence

Question 2

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A. Service transition
B. Continual service improvement
C. Service strategy
D. Service operation

Question 3

Which process includes business, service and component sub-processes?

A. Service level management
B. Incident management
C. Financial management
D. Capacity management

Question 4

Which one of the following is NOT part of the service design stage of the service lifecycle?

A. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
B. Measuring the effectiveness and efficiency of service design and the supporting processes
C. Producing quality, secure and resilient designs for new or improved services
D. Designing and maintaining all necessary service transition packages

Question 5

Which one of the following is it the responsibility of supplier management to negotiate and agree?

A. The service portfolio
B. Service level agreements (SLAs)
C. Third-party contracts
D. Operational level agreements (OLAs)

Solutions: