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Infosys DRETREPOSIC2206 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Merchandising & Visual Display | 15% | - Promotional displays
- Planogram compliance
- Product presentation
|
| Topic 2: Store Operations Management | 25% | - Daily store workflow
- Opening and closing procedures
- Staff scheduling and supervision
|
| Topic 3: Inventory Management | 25% | - Stocktaking and reconciliation
- Shrinkage prevention
- Stock control and replenishment
|
| Topic 4: Financial & Administrative Basics | 15% | - Store security and compliance
- Cash handling procedures
- Sales reporting
|
| Topic 5: Customer Service & Sales | 20% | - Complaint handling
- Sales techniques and targets
- Customer experience standards
|
Infosys AS-DRETREPOSIC2206-RETL Store Management Mod Sample Questions:
1. Which among the following would not be an example of a security system in a store
A) Intruder alarms
B) Camera surveillance
C) Productivity rating system
D) Electronic Surveillance system
2. Aesthetic appeal, Variety and browsing ease are outcomes of
A) In-store window display
B) Merchandise display
C) Signage
D) None of the above
3. A retail store managers three most important activities are
(1)
Check the store performance
(2)
Respond to important mails
(3)
Quick review of store operations
(4)
Meetings to motivate employees
A) 1,2,3&4
B) (2) only
C) (1) only
D) (1, 2 & 3) only
4. Store to store transfer is initiated by:
A) Category Manager
B) None of the above
C) District Manager
D) Department Manager
5. Which of the following correctly signifies the order in which various activities related to workforce management would be performed in a store?
A) Forecasting, Training Recruiting, Scheduling
B) Forecasting, Recruiting, Training, Scheduling
C) None of the above
D) Scheduling, Forecasting, Recruiting, Training
Solutions:
Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |