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CompTIA PD1-001 Exam Syllabus Topics:

CompTIA PDI+ Beta Sample Questions:

Question 1

While a client is demonstrating an issue with the unit, the technician notices that they slam the paper cassette very hard. After further investigation the technician notices two parts that are damaged inside the cassette. How should the technician address this behavior with the client?

A. Remove the cassette, show them the damaged parts, advise of the proper way to insert the cassette and demonstrate the proper procedure.
B. Remove the cassette, show them the damaged parts, and tell them they will receive a bill for the partsand labor.
C. Fix the issue, how the customer treats their printer is not the technician's concern and will result in more service calls in the future.
D. Remove the cassette, show them the proper way to re-insert the cassette to avoid damaging the internal parts, and leave the customer with a bill.

Question 2

A customer was experiencing printing issues while printing to their MFD and determined it was related to their driver. They uninstalled and reinstalled the driver, by deleted the MFD driver icon from their OS printer folder and reinstal ed the driver. They are still experiencing the same printing issues. Which of the following should the customer have done?

A. Reboot the MFD after deleting the MFD driver icon.
B. Use the manufacturers uninstall procedure before reinstalling.
C. Install the latest driver over the original drive without uninstalling.
D. Reboot the PC after deleting the MFD driver icon.

Question 3

Toner is transferred to the media by:

A. electrostatic charges.
B. light emitting diodes (LED).
C. the developer roller.
D. vacuum suction.

Question 4

When installing a new MFD at a customer's location, the technician observes construction and an electrician installing new wiring in the area where the customer wants the unit placed. Which of the following steps should be taken prior to plugging the device in to the wall outlet?

A. Ground the unit to an exposed grounding outlet.
B. Check the wall outlet for the correct voltage.
C. Make sure that any debris wil not fall onto the device.
D. Clear a path to the device, so it can be used.

Question 5

A magnetic roller is used in which of the following components?

A. Fuser unit
B. Laser unit
C. Transfer unit
D. Developer unit

Solutions: