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SAP C_S4CSV_2102 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Configuration and Customizing | - SAP Fiori applications for service
- 1. User roles and authorizations
- 2. Service-related Fiori apps usage
- Service configuration settings
- 1. Organizational structure setup
- 2. Service master data configuration
|
| Topic 2: Analytics and Reporting | - Service analytics
- 1. Key performance indicators (KPIs)
- 2. Standard reporting tools
|
| Topic 3: Extensibility and Integration | - Integration scenarios
- 1. SAP S/4HANA Cloud integration with SAP CX
- 2. Third-party system integration basics
- Extensibility options
- 1. Side-by-side extensibility overview
- 2. In-app extensibility concepts
|
| Topic 4: SAP S/4HANA Cloud Service Overview | - Core Service Business Processes
- 1. Service order management
- 2. Service request handling
- 3. Service confirmation processes
- Service lifecycle management
- 1. End-to-end service execution flow
- 2. Integration of service processes
|