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Operations Management: L5M9 Exam
"Operations Management", also known as L5M9 exam, is a CIPS Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 124 Q&As to your L5M9 Exam preparation. In the L5M9 exam resources, you will cover every field and category in CIPS Level 5 Advanced Diploma in Procurement and Supply Certification helping to ready you for your successful CIPS Certification.
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CIPS L5M9 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Quality Management and Performance Measurement | 15-20% | - Key Performance Indicators (KPIs) for operations - Measuring efficiency, productivity and customer satisfaction - Quality standards: ISO 9000 series and related frameworks - Total Quality Management (TQM) concepts and application - Quality control, assurance and improvement tools |
| Process Design, Planning and Improvement | 20-25% | - Forecasting, scheduling and inventory management - Process mapping, workflow and design principles - Capacity planning, demand management and resource allocation - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Benchmarking and process optimization |
| Lean, Agile and Responsive Operations | 15-20% | - Application in manufacturing, service and public sectors - Lean principles: waste elimination, value stream mapping - Agile approaches: flexibility, responsiveness and speed - Comparison and integration of lean and agile |
| Operational Risk, Sustainability and Ethics | 15-20% | - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks - Sustainable operations: green practices, circular economy - Ethical and responsible operations management |
| Principles of Operations Management | 15-20% | - Value creation, efficiency and effectiveness - Input-transformation-output model - Operations strategy alignment with organizational goals - Definition, scope and role of operations management - Linkages between operations, procurement and supply chain |
CIPS Operations Management Sample Questions:
How can a company measure the dependability of an item it produces? Select TWO
- A. gross profit margin
- B. number of injuries caused by the product
- C. how quickly complaints are resolved
- D. documentation is accurate
- E. variety of colours offered
Correct Answer: B,D 🗳️
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The Public Sector only provides Services not Goods. Is this TRUE?
- A. no- the public sector provides goods rather than services
- B. no- the public sector may provide goods as well as services
- C. yes- the public sector provides services such as education and health care
- D. yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
Correct Answer: B 🗳️
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Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?
- A. quality
- B. flexibility
- C. dependability
- D. speed
Correct Answer: C 🗳️
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At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?
- A. at regular intervals during the manufacturing process
- B. before manufacturing begins
- C. on a faulty item if it is returned from a customer
- D. once all items have been processed, before the are sent to customers
Correct Answer: B 🗳️
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Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.
Which of the following will you put into box 2?
- A. finance
- B. production
- C. sales
- D. procurement
Correct Answer: D 🗳️
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