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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Market segmentation means that:

A) Customers are sub divided into smaller groups to distinguish purchaser behaviour
B) The market that the organisation is selling to has become saturated
C) There is only a small market that is available to consumers
D) Organisations can deal quicker with customers

2. Prioritising tasks means:

A) Spending longer on the first task that you have to do in the day.
B) Telling which customer is going to be served next.
C) Deciding which tasks need to be done immediately and which can wait.
D) Using your best marketing material.

3. It is important to give an internal customer a good customer experience because:

A) They are more likely to complain than external customers.
B) They are equally as important as external customers.
C) They are more important than external customers.
D) They are more likely to be a returning customer.

4. The most cost effective 24/7 way of gathering and storing customer information for an organisation's customer database is by:

A) Face-to-face communication.
B) Internet communication.
C) Written communication.
D) Phone communication.

5. Face-to-face communication is the most effective way of communicating with customers to get:

A) Instant feedback.
B) A quick response.
C) An idea of how much they have to spend.
D) Their address.

Solutions: