Arch-302 exam dumps

Salesforce Arch-302 Value Package

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  • Exam Code: Arch-302
  • Exam Name: Salesforce Certified B2C Solution Architect
  • No. of Questions: 154 Questions and Answers
  • Updated: Aug 09, 2026

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Salesforce Arch-302 Exam Syllabus Topics:

SectionWeightObjectives
Discovery and Customer Success27%- Validate architecture, systems of record, and risks
- Facilitate customer engagement and requirements gathering
- Define success criteria and implementation roadmap
Integration Strategy23%- Evaluate tools, middleware, and custom development needs
- Select integration patterns and APIs
- Design secure, scalable, and high-performance integrations
Architecture Design18%- Design multi-cloud solution architecture
- Address security, compliance, and data residency requirements
- Illustrate interactions between Salesforce clouds and third-party systems
Data Models and Management25%- Plan data integration, synchronization, and governance
- Define data models and relationships across systems
- Manage data quality, migration, and lifecycle
Functional Capabilities and Business Value7%- Evaluate product features and business outcomes
- Recommend suitable Salesforce products for business processes
- Map customer journeys to B2C solutions

Salesforce Certified B2C Solution Architect Sample Questions:

1. Universal Containers (UC) Is utilizing B2C Commerce today and is considering utilizing CDP as a means of unifying all of their systems and recognize their existing customers as individuals across systems. They are about to install the Commerce Cloud CDP Connector and would like to understand how the unified profile process will work.
What configurations should a Solution Architect create to correctly identify unified profiles as individuals between CDP and B2C Commerce?

A) Create Individuals within CDP and create customer groups within B2C Commerce with the correct segments
B) Create Data Segments within CDP and create customer groups within B2C Commerce with the CDP Data Segments
C) Create Data Segments within CDP and create customers within B2C Commerce with the CDP Data Segments
D) Create Customer Groups within B2C Commerce and create data segments within CDP with CDP Data Segments


2. A Marketing team plans to support the launch of a new product line. In discussion with the Sales and IT teams, the Marketing team proposed introducing a leads-management process, along with a web-to-lead form for the landing page that supports the product launch.
The leads captured using the form are added to the new nurturing journey in Marketing Cloud and subsequently routed to the relevant sales team once they qualify at a certain threshold.
What are two implications that a Solution Architect should consider prior to implementing this solution?
Choose 2 answers

A) Need for additional handling of consent, preferences, and compliance for converted leads in Marketing Cloud
B) Engagement history from the lead record will be natively available for contact record in Marketing Cloud
C) Leads can have detrimental impact on quality of contact records in Sales Cloud
D) Leads are unique contact records in Marketing Cloud


3. A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant's current Order Management System uses to allocate orders to the correct distribution center for fulfillment.
When enabling Salesforce Order Management, what potential concerns will the merchant need to work through?

A) Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.
B) Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts.
C) Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle mapping.
D) Salesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizable B2C Commerce cartridge to import data from a B2C Commerce instance.


4. An organization operating more than 20 beauty, personal care, and health brands wants to move from its on- premise CRM system to Service Cloud and Marketing Cloud. Because a customer's privacy and marketing preferences can vary based on the brand, the organization needs to track those preferences to run consent- based marketing campaigns.
Which consideration should a Solution Architect keep in mind with respect to consent preferences in Marketing Cloud with the consent data model?

A) A separate contact is required for each brand where consent is independently managed; the total count of contacts in Marketing Cloud can be larger than the number of individual customers.
B) When multiple brands are operated in a single org, the native relationship between Business, Brand, and Contact object helps distinguish privacy and consent preferences that vary between different brands.
C) When a subscriber unsubscribes without following the unsubscribe link provided in the message, the unsubscribe request is sent to Marketing Cloud directly and synchronized to the Salesforce Consent Data Model through Marketing Cloud Connect.
D) Global consent governs all-or-nothing consent settings that should be managed on the Contact object to follow cross-cloud data strategy best practice using the contact ID as the primary key in Marketing Cloud.


5. Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect was tasked with optimizing the integration by understand and which cloud is the ideal system of record for each piece of data.
Which two considerations will lead to an optimal design around systems of record?
Choose 2 answers

A) Heroku should be used to master ecommerce transactions, including order records, customer product affinity, and promotion eligibility
B) User consent information. Customer Journey flow. Counsel and compliance preferences should be mastered in B2C Commerce
C) Store primary attributes (name, address, birthday, phone, and email) about the customer in Service Cloud
D) Lifetime engagement tracking and history, other data for personalization or segmentation should be mastered in Marketing Cloud


Solutions:

Question # 1
Answer: A
Question # 2
Answer: A,C
Question # 3
Answer: A
Question # 4
Answer: A
Question # 5
Answer: C,D

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