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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. How does OS X Mountain Lion handle third-party, 32-bit kernel extensions (KEXTs)?

A) It prompts the user with an option to convert them to 64-bit.
B) It runs them in compatibility mode.
C) It ignores them.
D) It moves them to /Library/Extensions/Disabled/.

2. How do the four default System Preferences categories differ?

A) Archive files are much simpler to create in the Finder and are compatible with third-party operating systems. Disk images are more difficult to create and manage, but they offer greater flexibility. Primarily, disk images can be easily modified and converted. However, OS X style disk images aren'tcompatible with third-party operating systems.
B) Generally, Personal preferences affect only a single user; Hardware preferences adjust hardware & peripheralsettings; Internet & Wireless preferences affect personal & system network settings; and System Preferences affect all users and often require administrative access.
C) During installation of OS X Mavericks, the only optional choice is to define an installation destination other than the Mac computer's current default system disk.
D) The easiest method to configure VPN settings is to use a configuration profile containing all the relevant VPN setup information.

3. iCloud is a free service from Apple that provides cloud storage and communication services for applications, including Mail, Contacts, Calendars, Reminders, Notes, Safari, Keychain, Photos and any other applications that support iCloud integration. iCloud also provides Find My Mac technology for help locating a lost or stolen system.

A) What can you enable to locate a lost Mac system?
B) What does OS X use bundles or packages for?
C) What happens during system shutdown?
D) What key features do you gain by setting up iCloud?

4. OS X supports Bonjour and Server Message Block (SMB), including support for legacy Network Basic Input/Output and Windows Internet Naming Service (NetBIOS and WINS) dynamic network service discovery protocols.

A) How does OS X use dynamic network service discovery protocols to access network services?
B) Which sharing services can OS X provide?
C) What Wi-Fi authentication protocols are supported by OS X?
D) Which two dynamic network service discovery protocols are supported by OS X?

5. How is 802.1X configured on OS X systems?

A) A network client uses the subnet mask to determine whether the destination IP address is on the LAN. If the destination IP address isn't on the LAN, it's assumed the destination address is on another network, and the client sends the data to the IP address of the local network router. The network router then sends the data, via a WAN connection, on to another router that it thinks is closer to the destination. This continues across WAN connections from router to router until the data reaches its destination.
B) In the Mac App Store, you can view the current Apple ID by selecting Store from the menu bar. You can get further details regarding this Apple ID, by selecting View My Account in the same menu.
C) In OS X there are two configuration methods for 802.1X. The first method is automatic configuration via the selection of a Wi-Fi network that requires WPA/WPA2 Enterprise authentication. The second method is "semi-automatic" configuration via an 802.1X configuration profile provided by an administrator.
D) The Lookup tab of Network Utility allows you to test name resolution against the currently configured DNS server.

Solutions: