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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. Which of the following is the indication that a Mac is loading system software?

A) Boot chime
B) Gray screen
C) Blank screen
D) Gray Apple logo with a spinning gear

2. You would like to copy a 4 GB file from your MacBook Pro (Retina, Mid 2012) to a co-worker's MacBook Air (Mid 2011). Both Macs have OS X Mountain Lion installed. Which method requires the least configuration?

A) Upload the file to an online file storage service, then download it.
B) Transfer with AirDrop.
C) Use an ethernet cable and enable file sharing.
D) Set up Bluetooth File Exchange.

3. What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?

A) 10.6.3
B) 10.6.4
C) 10.6.8
D) 10.6.1

4. Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

A) Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
B) Startup from OS X Recovery and choose the Unlock Disk option.
C) Startup from OS X Recovery and open the Firmware Password utility.
D) Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.

5. An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?

A) Hold the shift key at start up to Safe Boot.
B) Hold command S to enter Single User mode, then move login items with the command line.
C) Start the iMac to OS X Recovery, then open the terminal and use it to delete all login items.
D) Start the iMac to OS X Recovery and reinstall OS X Mountain Lion.

Solutions: