Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam
Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam validates the ability to implement, prepare, install, configure, implement validation and implement troubleshooting the Avaya Aura Contact Center CTT.
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Avaya 6209 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Issue resolution and recovery procedures - System diagnostics |
| Design and Integration | - System integration with Avaya Aura platform - Network and licensing requirements |
| Application Deployment | - Orchestration Designer usage - Configuration of multimedia services |
| Avaya Aura Contact Center Overview | - Contact Center architecture and components - Deployment models and server types |
| Administration and Reporting | - Historical reporting and analytics - Real-time monitoring |
| Contact Center Multimedia | - Outbound campaign management - Inbound multimedia contact types (email, IM, web, SMS, etc.) - Routing and prioritization mechanisms |
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