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Avaya 61451T Exam Syllabus Topics:

Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:

1. How does the Call Center ACD feature benefit a business using Communication Manager?

A) By encrypting all calls routed through the ACD
B) By reducing the need for direct user interaction
C) By efficiently routing calls based on agent availability and skill level
D) By automatically locking stations that are not in use

2. What are the benefits of integrating the EC500 feature with mobile devices for business communications?

A) It allows employees to remain connected to the office system.
B) It improves the graphical user interface on mobile devices.
C) It enables device interconnectivity through a cloud network.
D) It automatically updates software on connected devices.

3. What different types of logs are maintained in Communication Manager?

A) Local, remote, and virtual logs
B) Personal, confidential, and public logs
C) Operational, security, and transactional logs
D) Mandatory, optional, and unnecessary logs

4. How do the EC500 and Extend Call features primarily function within Communication Manager?
(Choose Two)

A) They enable calls to be extended to mobile or other external devices.
B) They provide automatic voicemail transfer.
C) They encrypt calls when extended to an external device.
D) They allow users to switch devices mid-call without interruption.

5. What are the benefits of integrating the EAS feature into a communication strategy?
(Choose Two)

A) It provides a method for locking out unauthorized users
B) It allows for more effective management of call queues and agent resources
C) It ensures that the most skilled agents handle specific calls
D) It enables automatic call encryption for sensitive information

Solutions: