Avaya Midsize Solution Design Exam: 37820X Exam
"Avaya Midsize Solution Design Exam", also known as 37820X exam, is a Avaya Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 66 Q&As to your 37820X Exam preparation. In the 37820X exam resources, you will cover every field and category in Avaya ACDS Certification helping to ready you for your successful Avaya Certification.
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- Exam Code: 37820X
- Exam Name: Avaya Midsize Solution Design Exam
- Certification Provider: Avaya
- Corresponding Certification: Avaya ACDS
- Updated: Sep 10, 2026
- No. of Questions: 66 Questions & Answers with Testing Engine
- Download Limit: Unlimited
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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Unified Communications & Collaboration Design | 15% | - Mobility and remote worker solutions - Voicemail and unified messaging design - Conferencing and collaboration applications - Integration with third-party systems |
| Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Identify business objectives and drivers - Determine collaboration and mobility requirements |
| Solution Sizing and Bill of Materials | 15% | - Licensing requirements and calculation - Complete bill of materials preparation - Hardware and software component selection - System sizing and capacity planning |
| Networking and Infrastructure Design | 20% | - QoS planning and bandwidth requirements - VoIP and unified communications network design - LAN/WAN design and considerations - Security, survivability, and redundancy |
| Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Deployment strategies and rollout planning - Post-deployment validation and support |
| Avaya Midsize Solution Portfolio | 20% | - Deployment models: on-premise, hybrid, cloud - IP Office platform architecture and features - Licensing models and options - Scalability and resiliency options |
| Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Contact Center Select architecture - Customer engagement design principles |
Avaya Midsize Solution Design Sample Questions:
A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?
- A. Orchestration Designer
- B. Outbound Campaign Management Tool
- C. Communication Control Toolkit
- D. Proactive Outreach Manager
Refer to the IT-FAC scenario and exhibits.
The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)
- A. It uses a line of ruggedized endpoints.
- B. It supports off-premise connectivity.
- C. It operates on a separate DECT network.
- D. It utilizes the WiFi network of APs.
With Avaya Equinox Meetings online is the maximum number of participants for a Preferred VMR?
- A. 100 participants
- B. 50 participants
- C. 500 participants
- D. 25 participants
Powered by Avaya R3.x supports several different Hypervisors.
Which two applications support the KVM Hypervisor? (Choose two.)
- A. AWFOS
- B. IP Office
- C. ACCS
- D. ASBCE
Refer to the exhibit.
How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?
- A. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
- B. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
- C. To IP Office and anchored In IP Office: A-6
- D. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
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