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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
C) CSC uses AES to control and monitor Session Manager voice calls and resources.
D) CSC communicates with Communication Manager through the DLG Interface in the AES.

2. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - Video
B) VO - "VoIP" call
C) VO - 'PSTN' Voice
D) VO - Web Voice

3. Which statement correctly describes the Avaya Oceana Monitor?

A) It provides a single location to view the status of the UAC Oceana component.
B) It provides a single location to view the status of Cluster1 components.
C) It provides a single location to view the status of each supported Oceana component.
D) It provides a single location to view the status of the UCM Oceana component.

4. Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?

A) Ingress VDN
B) Routing VDN
C) RONA VDN
D) Transfer VDN

5. During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

A) Email Service
B) Agent Controller
C) Omni channel Database
D) UCM Spaces

Solutions: