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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Screen Pop node
B) Create Conversation node
C) Queue Task node
D) Add Participant node

2. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A) Best-effort forwarding
B) NAT prioritization
C) Random Early Detection only
D) DSCP EF for voice media

3. Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?

A) Review the Webex Contact Center Analyzer that checks the call logs.
B) Verify that the Webex Contact Center channels are associated.
C) Review the Webex Contact Center Queues configuration.
D) Review the Webex Contact Center Flows configuration.

4. An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

A) HTTP Request node
B) Blind Transfer node
C) Bridged Transfer node
D) GoTo node

5. Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

A) There is a codec mismatch.
B) The audio file is missing.
C) Cisco Cloud Text to Speech engine is unavailable.
D) There is no or invalid Text-to-Speech Message.

Solutions: