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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.

A) You can download large volumes of SR data from theAnalytics interface.
B) You must retrieve large volumes of data through a REST API endpoint.
C) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
D) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

2. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A) The User Group selected for authoring articles has been set to 'External".
B) Users have not been given the "Knowledge Analyst" role.
C) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
D) The Base Locale for the articles has not been enabled in the correct language.

3. Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A) Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
B) Easy to Search: Knowledge Articles content and Service Request contextcan be used together to recommend the best Knowledge Articles to an agent.
C) In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
D) Shared Acrossthe Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
E) Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

4. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It does not require matching passwords between Engagement Cloud and DCS.
B) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
C) It enablesanonymous users to search the DCS knowledge base.
D) It is configured exclusively via the Engagement Cloud Security Console.

5. Which two statements are true regarding the Audit History tab of a Service Request?

A) It allows users to save searches for later reuse.
B) It is enabled by default.
C) It is searchable by date range, username, event type, event severity, and event duration.
D) It is available only toauthorized administrators.
E) It is exportable to Excel.

Solutions: