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Salesforce Certified Field Service Consultant Sample Questions:

1. Which two considerations impact the scheduled timeframe of Multi-day Work?
Choose 2? answers

A) Assigned Resource
B) Break Duration
C) Homebase Travel
D) Resource Skill Level

2. Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visitand include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers

A) Service Appointment Generation Method = One Service Appointment per Work Order
B) Work Order Generation Method = One Work Order Line Item per Asset
C) Work Order Generation Method = One WorkOrder per Asset
D) Service Appointment Generation Method = One Service Appointment per Work Order Line Item

3. Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is incharge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?

A) Create the Contractor Manager as a Crew Service Resource.
B) Set the individual Technicians as Capacity-Based Service Resources.
C) Set the Contractor Manager as a Capacity-Based Service Resource.
D) Create the individual Technicians as Service Crew Members.

4. Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers

A) Add the Service Territory Location Related List on the Service Territory page layout.
B) Add the Service Territory Location Related List on the Location page layout.
C) Create the Service Territory Location as a Service Territory lookup field.
D) Create the Service Territory Location as a Location lookup field.

5. AW Computing technicians use the field service mobile application exclusively since theyare always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?

A) Set up auto dispatch to dispatch one work order for each technician at a time
B) Instruct the dispatcher to only dispatch one work order toeach technician at a time.
C) Enable drip feed to dispatch one service appointment per technician at a time.
D) Set Send Appointment Notifications on Dispatch in the mobile settings to one.

Solutions: