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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployed claims and currently uses Public Sector Solutions to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for Unemployment benefits. Which two Decision Explainers can be utilized?

A) Education loan eligibility checks
B) Individual and business application fees
C) Car Loan
D) Person Loans

2. A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects. Which Permission Set License should be assigned to a volunteer to allow them to sign up?

A) Emergency Response for Public Sector
B) Public Sector for Community
C) Community Response for Public Sector
D) Volunteer Management for Community

3. Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A) Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
B) Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
C) Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
D) Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula

4. Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
B) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
C) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
D) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.

5. The City of Snaxboro has been using Public Sector Solutions for Licensing, Permitting, and Inspection management for some time now. The city wants to quickly gain intelligent insights into its business operations using pre- built templates. Which tool is recommended to help them achieve this requirement?

A) CRM Analytics for Public Sector
B) Tableau for Public Sector
C) Salesforce Einstein
D) Salesforce Reports & Dashboards

Solutions: