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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. A user is assigned two work centers that contain the same view. In the first work center, the user has read only access. Which access rights does the user get for this view in both work center?

A) Unrestricted read and write access
B) Restricted read access and unrestricted write access
C) Restricted read and write access
D) Unrestricted read access and restricted write access

2. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answers to this question.

A) Additional fields become available for territory determination
B) The Override Territory box is not available
C) The Define Exceptions step is disabled
D) Access restrictions for territories are not available

3. To which objects can you add a registered product?

A) Sales order
B) Survey
C) Service ticket
D) Installed base

4. Which additional business objects can be determined by using a registered product within a ticket? Note:
There are 2 correct answers to this question.

A) Warranty
B) Service contract
C) Maintenance plan
D) Pricing condition

5. Which channel types are supported in SAP Cloud for Customer? ]

A) Business-to-customer
B) Employee support
C) Business-to-consumer
D) Business-to-business
E) Consumer-to-consumer

Solutions: