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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Agent Desktop & Console Extensions15%- Console Customization
- Agent Scripting and Workflows
- Desktop Add-ins using .NET
Topic 2: Customer Portal Customization35%- Standard and Syndicated Widgets
- Models, Controllers and JavaScript
- Custom Widget Development
- Look and Feel Customization
- Portal Framework and Deployment
Topic 3: Deployment & Troubleshooting5%- Performance Optimization
- Deployment Process
- Logging and Debugging
Topic 4: Integration APIs25%- Authentication and Security
- Connect for PHP
- Connect Web Services for SOAP
- Connect REST API
Topic 5: Oracle B2C Service Architecture & Data Model20%- Custom Objects and Fields
- RightNow Object Query Language (ROQL)
- Connect Common Object Model (CCOM)
- Data Access and Security Model

Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

1. You want to filter the answers list page default answer report based on a value from the contact's session data, and you have been asked to not display certain answers to the end user in the report based on the contacts session data.
Which approach is required to create this customization?

A) Create a custom widget that removes undesired entries from the page by examiningthe output HTML.
B) Create a custom advanced search widget that causes the report to be filtered based on the session data. Then the widget will filter on page load and have no user interface elements for the appliedfilter.
C) Create a custom report with a definition that filters based on the session data associated with the contact viewing the report. Then change the report ID used on the page widgets.
D) Create a custom report that has a filter that may be set from a custom model used by the pre_report_get hook. Then change the report ID used on the page widgets.


2. A developer is writing code on the Ask a Question page to redirect users to the login form if they are not already logged in. Which is the correct rn tag to implement this logic?
A)

B)

C)

D)

E)

A) Option A
B) Option D
C) Option B
D) Option E
E) Option C


3. A developer is creating a knowledgebase search in the customer portal- Which developer include in the code to suggest search by products and categories?widget must the

A) <rn: widget path="input/BasicSmartAssistant" />
B) <rn: :widget path= :"Seacch/ProductCatalog3BarchFilter" />
C) <rn: ;widget path- ^'diacuasian/HolatedKnowledgobaaoAnawera" />
D) <rn: ! widgt path= :"3earch/ProductGatogorySearchFilter" />
E) <rn: ! widget path= ="search/BasicKoywordSearch" />
F) <rn: widget path= :"knowledgebase/SearchSuggeationfl" />


4. Which three are functions of Object Designer?

A) ability to create system attributes
B) ability to create custom objects
C) ability to create menu-only objects
D) ability to configure business rules for custom objects
E) ability to create custom fields
F) ability to import data


5. You areimplementing the Syndicated ProactiveChat widget on an external page.
Custom JavaScript is used to display the widget's chat request dialog box based on custom logic not provided by the widget. How can you disable the ability for the widget's chat requestdialog box to display automatically?

A) Set the seconds attribute to o and fire the moffersyndicatedchat event, passing in the ID of the widget's Instance object as an argument.
B) Set the timeout attribute to o and call the offerchato method on the widget's instance object to open the widget's chat request dialog box.
C) Set the seconds attribute to o and call the offerchat o method on the widget's instance object to open the widget's chat request dialog box.
D) Set the timeout attribute to null and callthe global offerchat () method.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: A,D,E
Question # 5
Answer: A

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