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ISQI CTFL-UT Exam Syllabus Topics:

ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. Your last 20-pages usability test report wasn't received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.
What are you going to do differently this time?

A) Include contact details of the test participants so that the development team can contact them in case they have questions
B) Add the low-priority findings you didn't include in the first report
C) Make the report more detailed and longer
D) Include positive findings in the report, not only usability problems

2. As an expert for usability, you're in charge of the usability part of the development of a business application for a large customer. You have worked as a usability expert with the development team for two years and are operating well together; the developers value your feedback and give their bests implementing your suggestions. The product is in an early stage, so there's only a rudimentary prototype available.
Given this information, what is the best approach to verify the usability at the current stage?

A) Usability maturity assessment
B) Usability review
C) Usability test in the lab
D) Unmoderated usability test

3. Which of the following is the highest WCAG conformance level, promising the most accessible content?

A) Single A (A)
B) Triple A (AAA)
C) Quadruple A (AAAA)
D) Double A (AA)

4. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
B) Users buy the software product but repeatedly need to call support because they don't understand how to use it
C) Users resist using a software product which is essential for their daily work because it lacks usability
D) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction

Solutions: